# Join a family

Join a Drime Family from an invitation e-mail or link. Your account stays private and your own plan keeps running. Fixes for each invitation error.

Updated: 2026-10-19  
Source: https://drime.cloud/support/family/join-a-family

Someone who runs a Drime Family can invite you by e-mail or with an invitation link. You can join whatever your plan.

## Join from the invitation e-mail

1. Open the e-mail inviting you to join their Drime Family, and click **Join the family**.

2. Sign in, or create an account, with the address the invitation was sent to.

   The invitation only works for that address.

3. On the **Family invitation** page, read how privacy and storage work, then click **Join the family**.

   ![The Family invitation page with Join the family and Decline](https://drime.cloud/media/01M5B578KJFHBT5CNS9BKTB3AV/7a7117219586-web-family-join.png)

   **Welcome to the family** confirms it.

To refuse, click **Decline**. **Not now** leaves the page without answering.

## Join from an invitation link

The manager can also send you an invitation link. Whoever opens it first can join, once, with any account, while it is valid. Open the link, sign in, then click **Join the family**. To refuse a link, close the page.

## What changes when you join

- Your account and your files stay yours and private: nobody in the family sees them, the manager included.
- You use your own space first, then the family storage, within the limit the manager sets. See [Family storage and asking for more space](https://drime.cloud/support/family/family-storage).
- If you pay for your own plan, it keeps running: joining doesn't cancel it, and its space is used first.
- You get the features of the manager's plan, and you join the Family Room if the family has one.
- You can be in one family at a time.

Your family page shows your storage and lets you open the Family Room, ask for more space or leave the family.

![A member's family page with Open the Family Room, Ask for more space and Leave the family](https://drime.cloud/media/01M5B57CXP5BTAB7YQTS4TTZBG/83082c328f33-web-family-member-home.png)

## If it doesn't work

| Message | What to do |
| --- | --- |
| **This invitation is for another address** | Sign out, then sign in with the address the invitation was sent to, or ask for an invitation to your address. |
| **Confirm your e-mail address first** | Confirm your address with the link Drime sent you, then open the invitation again. |
| **This family asks for two-factor authentication** | [Turn on two-factor authentication](https://drime.cloud/support/security-and-privacy/two-factor-authentication), then open the invitation again. |
| **You are already in a family** | [Leave your current family](https://drime.cloud/support/family/leave-a-family) first. |
| **This family is full** | Ask the manager to make room. |
| **This family is not accepting new members right now** | The manager has locked invitations. Ask them to unlock them. |
| **This family is not active at the moment** | The family is paused: the manager's plan no longer includes Drime Family. See [Family billing and the launch offer](https://drime.cloud/support/family/family-billing#paused). |
| **This invitation has expired** | Ask the manager for a new invitation. |