# Sign in to Drime

Sign in to Drime with your email and password or a passkey, enter your two-factor code if you use one, and what to do when sign-in is blocked.

Updated: 2026-10-20  
Source: https://drime.cloud/support/getting-started/sign-in

You sign in with your email address, then your password or a passkey.

## Sign in

1. Open [https://app.drime.cloud](https://app.drime.cloud), or click **Log in** on drime.cloud.

2. Under **Welcome to Drime**, enter your email address and click **Continue**.

   ![The Welcome to Drime step with a demo email address typed, before Continue](https://drime.cloud/media/01M59RRSJ2B0F40KACPCBR58R6/8f5e09a83a71-web-login-email-step.png)

3. Under **Welcome back**, enter your password and click **Continue**.

   ![The Welcome back step with the email address filled in, the password field and Sign in with a passkey](https://drime.cloud/media/01M59FJXVW45HFS41F8N38HXMN/94b8aa2d6ba9-web-login-password-step.png)

4. If you turned on two-factor authentication, enter your code.

   Use the code from your authenticator app. Without your phone, click **Use a recovery code instead** and enter one of your recovery codes.

   ![The authentication code step after the password, the field empty](https://drime.cloud/media/01M5A9SKXJT0SCTMNPVPD4QXQJ/a0d2f5f8913f-web-login-2fa-step.png)

Drime remembers you on this device: there is no box to tick.

After you sign in, Drime may offer **Sign in faster next time**: **Add a passkey** sets one up, **Not now** skips it.

### With a passkey

On the **Welcome back** step, click **Sign in with a passkey** and confirm with your device, for example with Face ID, Touch ID or Windows Hello. If two-factor authentication is on, Drime still asks for your code after the passkey. See [Passkeys](https://drime.cloud/support/security-and-privacy/passkeys).

## On your other devices

Drime Desktop and the mobile app use the same account. See [Sign in to and out of Drime Desktop](https://drime.cloud/support/desktop/sign-in-and-out) and [Install and update the Drime mobile app](https://drime.cloud/support/mobile/install-the-mobile-app).

## If you cannot sign in

| Message | What to do |
| --- | --- |
| **Invalid email or password.** or **These credentials do not match our records.** | Check the email address and the password. If you forgot your password, click **Forgot password?**: see [Reset a forgotten password](https://drime.cloud/support/getting-started/reset-your-password). |
| **Too many login attempts. Please try again in … seconds.** | After 5 failed attempts within a minute, sign-in is paused. Wait for the time shown, then try again. |
| **You were signed out because your session expired. Please sign in again.** | Sign in again. |
| **This user is banned.** | The account is suspended. [Contact support](https://drime.cloud/support/getting-started/contact-drime-support). |

More cases: [I can't sign in](https://drime.cloud/support/troubleshooting/cant-sign-in).

## New sign-in alerts

When your account is used from a new browser or system, Drime sends you an email: **New sign-in to your … account**. If it was not you, change your password right away and review your sessions: see [I got a new sign-in alert](https://drime.cloud/support/security-and-privacy/suspicious-sign-in).