# I didn't receive my verification code

The 6-digit code to verify your Drime account did not arrive, or it is refused? Check these points, then request a new code.

Updated: 2026-10-19  
Source: https://drime.cloud/support/getting-started/verification-code-not-received

After signing up, Drime sends a 6-digit code to verify your email address. Until you enter it, Drime shows only the **Verify your email** page.

![The Verify your email page: the code field, Next, the spam folder hint, Resend code and Logout](https://drime.cloud/media/01M5AJGARNXXK6R261PME4ED8R/ccd899594f80-web-verify-email-page.png)

**Symptoms**

- No email with the code arrived.
- The code is refused: **The code you entered is incorrect.** or **This code has expired. Please request a new one.**

**Checks**

1. Check your spam or junk folder. The email's subject starts with **Your code is:**.
2. Check the address shown on the page: **Enter the verification code we sent to …**. If it is wrong, click **Logout** and sign up again with the right address.
3. Make sure you use the latest code: each new request makes the previous code invalid.

**How to fix it**

### The code did not arrive or has expired

Click **Resend code**. A new code is sent and the previous one stops working. A code is valid for 30 minutes.

### The code is refused

Type the 6 digits of the latest email only. If you requested several codes, older ones no longer work.

### Too many tries

You can resend or enter a code 6 times per minute. Wait a minute, then try again.

**Still stuck?**

If no code arrives after a few minutes and a resend, write to [contact@drime.cloud](mailto:contact@drime.cloud) from the address you signed up with, and say that the verification code does not arrive.