# My payment failed

A renewal payment for your Drime subscription failed. What the email means, how to update your card or PayPal in time, and what happens next.

Updated: 2026-10-20  
Source: https://drime.cloud/support/plans-and-billing/payment-failed

When Drime cannot charge your card or your PayPal account for a subscription renewal, it tells you by email and in Drime itself.

## The email you get

The subject is **Payment for Drime subscription failed**. The email says:

> We could not charge your specified payment method for (your plan). We will retry it one more time, after which time your subscription on Drime will be cancelled and you will lose associated benefits.

The same message appears in your notifications in Drime. **View subscription** opens your billing settings.

## Fix it before your plan is cancelled

Update your payment method so the next attempt goes through.

1. At the top right, click your avatar, then **Settings** \> **Billing**.

2. Under **Payment method**, click **Change**.

   If you pay with PayPal, click **Manage on PayPal** instead, and change the funding source of your subscription on the PayPal website.

   ![The Payment method section of the Billing settings, with the card on file and the Change button](https://drime.cloud/media/01M5AKP8KZPRM3Z94CTTG5C5SS/e79bdeef1886-web-settings-billing-payment-method.png)

3. Enter the new card details, then click **Change**.

   **Payment method changed successfully!** confirms the change.

See [Payment methods and updating your card](https://drime.cloud/support/plans-and-billing/payment-methods).

## If your subscription was cancelled

Once your subscription is cancelled, your account goes back to the free plan. If your files take more space than the free plan allows, uploads stop until you free up space, but your files stay where they are and nothing is deleted. See [What happens if I go over my storage or my plan ends](https://drime.cloud/support/plans-and-billing/storage-over-limit).

To get your plan back, subscribe again. See [Upgrade or change your plan](https://drime.cloud/support/plans-and-billing/upgrade-or-change-plan).

## If it doesn't work

| What you see | What to do |
| --- | --- |
| **The last payment failed. Update your payment method, then try again.** | Drime opens the **Change payment method** page. Enter a card that works, then try your action again. |
| **This subscription has already ended. Subscribe again to continue.** | The subscription can no longer be resumed. Drime opens the checkout: subscribe again. |
| **Taking you to PayPal to approve the change...** | PayPal needs your approval. Confirm on the PayPal website. |
| **Payment method confirmation failed. Please try another payment method.** | The new card could not be confirmed. Try another card. |
| You updated your card and still get the email | [Contact Drime support](https://drime.cloud/support/getting-started/contact-drime-support) with the email address of your account. |

## Next steps

- [Payment methods and updating your card](https://drime.cloud/support/plans-and-billing/payment-methods)
- [What happens if I go over my storage or my plan ends](https://drime.cloud/support/plans-and-billing/storage-over-limit)
- [Find and download your invoices](https://drime.cloud/support/plans-and-billing/invoices)