# My purchase or Lifetime code doesn't show on my account

You paid, or redeemed a Lifetime code, but your plan did not change. What the payment pages mean, what to check, and when to contact Drime.

Updated: 2026-10-20  
Source: https://drime.cloud/support/plans-and-billing/purchase-not-showing

Start with how you got your plan: by paying in Drime, or with a code from a reseller.

## You paid in Drime

After a payment, a result page tells you how it went:

| What you see | What it means |
| --- | --- |
| **Subscription successful!** | The checkout ended without an error. Click **Return to site**, then check your plan in **Settings** \> **Billing**. |
| **Payment successful! Your lifetime plan is active.** | The checkout of your Lifetime plan ended without an error. Check your plan in **Settings** \> **Billing**. |
| **Subscription successful! No payment was required today.** | Your plan started without a charge today. |
| **Payment processing. We'll update you when payment is received.** | The payment is not received yet. Your plan is activated once it is. |
| **Payment failed. Please try another payment method.** | The payment did not go through. Click **Go back** and try another card. |
| **Payment method setup failed. Please try another card.** | The card could not be set up. Try another card. |
| **Something went wrong. Please try again.** | With PayPal, the payment was cancelled or failed. Try again. |

With a card, your plan is stored when you come back from the payment page. If you closed the tab before, Drime's payment notifications store it too. With PayPal, PayPal's notification also confirms the plan.

### If you paid but your plan did not change

1. Reload the page.

2. Open **Settings** \> **Billing** and check **Plan**.

   See [Upgrade or change your plan](https://drime.cloud/support/plans-and-billing/upgrade-or-change-plan).

3. If the page said **Payment processing…**, wait until the payment is received.

4. If your plan still has not changed, [contact Drime support](https://drime.cloud/support/getting-started/contact-drime-support) with your invoice or your payment receipt.

There is no button to refresh your plan yourself.

## You have a Lifetime code from a reseller

Lifetime plans bought from StackSocial and other authorised resellers come as a code. It does nothing until you redeem it:

1. At the top right, click your avatar, then **Settings** \> **Redeem code**.

   ![The Redeem code tab with the code field, the Redeem button and the warning about stacking codes](https://drime.cloud/media/01M5A2TCSRX936KC3PEYWHJGGQ/92dd4b46b118-web-settings-redeem-code.png)

2. In **Enter your redeem code**, paste the code, then click **Redeem**.

   **Your code has been successfully redeemed!** confirms it.

See [Redeem a Lifetime or promo code](https://drime.cloud/support/plans-and-billing/redeem-a-code).

> **Warning**
>
> Redeeming a code replaces your current code. To combine several Lifetime plans, do not redeem the second code: email [contact@drime.cloud](mailto:contact@drime.cloud) with the code or the invoice and the email address of your account, before December 1, 2026. See [Lifetime plans and stacking](https://drime.cloud/support/plans-and-billing/lifetime-plans).

## If it doesn't work

| What you see | What to do |
| --- | --- |
| **The entered code isn't valid.** | The code does not exist, was already used, or was mistyped. Paste it again exactly. If it is still refused, send it to [contact@drime.cloud](mailto:contact@drime.cloud). |
| **An error occurred while redeeming the code.** | The code was not redeemed. Try again. If it keeps failing, send the code to [contact@drime.cloud](mailto:contact@drime.cloud). |
| **Invalid or expired coupon code.** | At checkout, the promo code in **Coupon code** was refused. Check it, or continue without it. |
| **Coupon is expired or no longer valid.** | The promo code has expired or can no longer be used. |
| **Coupon exists but is not applicable to this plan.** | The promo code is for another plan. |
| **This code has reached its usage limit.** | The promo code was used up. |
| Your previous Lifetime plan is gone after you redeemed a new code | Redeeming replaces your current code. [Contact Drime support](https://drime.cloud/support/getting-started/contact-drime-support) to combine them. |

## Next steps

- [Redeem a Lifetime or promo code](https://drime.cloud/support/plans-and-billing/redeem-a-code)
- [Lifetime plans and stacking](https://drime.cloud/support/plans-and-billing/lifetime-plans)
- [Find and download your invoices](https://drime.cloud/support/plans-and-billing/invoices)