# I got a new sign-in alert

Drime emails you when your account is used from a new browser or system. Check whether it was you, and secure your account if it was not.

Updated: 2026-10-19  
Source: https://drime.cloud/support/security-and-privacy/suspicious-sign-in

![Settings \> Security, Web browsers: the browsers signed in to the demo account, this one first, with their last activity; nobody signed out](https://drime.cloud/media/01M5A9WF08J239F7VXN8G43AKX/7ca7da2a2312-web-settings-security-sessions.png)

**Symptoms**

You received an email from Drime with the subject **New sign-in to your … account**.

**Possible causes**

Drime sends this email when your account is signed in from a browser and system it has not seen before. It is often you: a new computer, a new browser, or a browser whose data was cleared. You cannot turn this alert off.

**Checks**

1. Read the email: it gives the time of the sign-in, the browser, the system and the IP address.
2. Open **Settings** \> **Security** and look at **Web browsers**: it lists every browser signed in to your account, with the last activity, the IP address and the location.

**How to fix it**

### It was you

Nothing to do. Drime sends this alert only for a browser and type of device it has not seen on your account before.

### It was not you, or you are not sure

1. Change your password right away: see [Change your password](https://drime.cloud/support/account-and-settings/change-your-password). Changing it signs out your other sessions.
2. In **Settings** \> **Security**, under **Web browsers**, check the list again and use **Logout other sessions** if any browser you do not recognise is still there. See [See and sign out your sessions and devices](https://drime.cloud/support/account-and-settings/sessions-and-devices).
3. Turn on two-factor authentication, so a password alone is no longer enough to sign in: see [Turn on two-factor authentication](https://drime.cloud/support/security-and-privacy/two-factor-authentication).

**Still stuck?**

If you can no longer sign in, or you see files or shares you did not create, [contact support](https://drime.cloud/support/getting-started/contact-drime-support) and describe what you noticed.