# A shared link doesn't work

Someone cannot open, unlock or download your Drime share link? Check the link's settings and find the cause from the message they see.

Updated: 2026-10-19  
Source: https://drime.cloud/support/troubleshooting/shared-link-not-working

![Public link page of the Brand refresh 2026 folder, opened signed out: the folder content with Download and Save to Drime](https://drime.cloud/media/01M590MXK088N6BE4XC4RVHY1Z/5134ae8dbb52-web-share-link-page-folder.png)

**Symptoms**

The person who opens your link sees one of these messages, or cannot download.

**Checks**

1. Open the link yourself in a private browser window, signed out, to see what visitors see.
2. Check in **Share** \> **Link settings** whether the link has a password, an expiration date or downloads turned off.

**How to fix it**

### This link has expired

The link had an expiration date. Expired links are removed: create a new one. See [Protect a link with a password or an expiration date](https://drime.cloud/support/sharing-and-collaboration/protect-a-link#expiration).

### Password is not valid

Send the password again, separately from the link. You are never asked for it yourself, so test the link in a private window.

### Too many attempts. Try again later.

After 10 wrong passwords on the link, or 30 from the same network, within 15 minutes, visitors must wait. Ask them to try again later with the right password.

### They can see the content but cannot download it

**Allow download** is off in **Link settings**. Turn it on if they should download. See [Customise a share link](https://drime.cloud/support/sharing-and-collaboration/customize-a-share-link#no-download).

**Still stuck?**

If the link still does not open, [contact support](https://drime.cloud/support/getting-started/contact-drime-support) with the link and the message the visitor sees.