# My storage is full

Drime refuses your uploads because your storage is full, or your usage looks higher than your files? Where the space goes and how to free it.

Updated: 2026-10-20  
Source: https://drime.cloud/support/troubleshooting/storage-full

![Settings \> Storage: the space used (3.09 MB), the bar split by file type and the list of the largest files with their folder and size](https://drime.cloud/media/01M59FKN6PXXTG62894KCYTZF8/1e519876b6e8-web-settings-storage-usage.png)

**Symptoms**

- **You have exhausted your allowed space of …** appears when you upload.
- **You've used …% of your storage** or **Your storage is full** appears in a banner, with **Get more storage**.
- **The workspace owner's storage is full. …** appears when you upload to a workspace.
- The storage meter shows more than the size of your files.

**Possible causes**

Your storage counts more than your visible files:

- the Trash, until it is emptied;
- earlier versions of your files, since October 15, 2026;
- your Vault;
- files of workspaces that bill uploads to you.

Click the storage meter at the bottom of the sidebar: **Storage breakdown** shows how much each of these takes.

![The Storage breakdown opened from the storage meter, with Files, Vault, Versions, Team space, Trash and Open trash](https://drime.cloud/media/01M5AQDP9CRDDRJMDEKNETZHGJ/9e217e5daeaa-web-storage-breakdown-popover.png)

In a workspace that bills uploads to its owner, new files use the owner's storage: when it is full, nobody can add files there.

**How to fix it**

### Free up space

1. Empty the Trash: see [Restore deleted files from the Trash](https://drime.cloud/support/drive/restore-deleted-files#delete-permanently).
2. Delete old versions: for all your files at once, open **Settings** \> **General** \> **File versioning** and, next to **Delete all older versions of my files**, click **Delete**. File by file: see [Restore a previous version of a file](https://drime.cloud/support/drive/restore-a-previous-version#storage).
3. Find duplicates and large files in **Settings** \> **Storage**: see [Check and free up storage space](https://drime.cloud/support/drive/check-and-free-up-storage).

The freed space can take a little while to appear.

Each file keeps up to 10 versions. To stop new versions from taking space, turn off **Enable file versioning** in **Settings** \> **General** \> **File versioning**.

### The workspace owner's storage is full

Ask the workspace owner to free up space or upgrade.

### Get more space

Change your plan from **Settings** \> **Storage**, under **Plan**: **Manage plan**, or **See plans** on the Free plan. You can also [earn free storage by inviting friends](https://drime.cloud/support/plans-and-billing/earn-free-storage).

**Still stuck?**

If your usage still looks wrong after emptying the Trash and deleting versions, [contact support](https://drime.cloud/support/getting-started/contact-drime-support) with a screenshot of **Settings** \> **Storage**.