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He recibido una alerta de nuevo inicio de sesión
Drime te envía un correo cuando se usa tu cuenta desde un navegador o un sistema nuevo. Comprueba si has sido tú y, si no, protege tu cuenta.
Síntomas
Has recibido un correo electrónico de Drime con el asunto Nuevo inicio de sesión en tu cuenta de ….
Posibles causas
Drime envía este correo cuando se inicia sesión en tu cuenta desde un navegador y un sistema que no ha visto nunca. A menudo eres tú: un ordenador nuevo, un navegador nuevo o un navegador cuyos datos se han borrado. Esta alerta no se puede desactivar.
Comprobaciones
Lee el correo: indica la hora del inicio de sesión, el navegador, el sistema y la dirección IP.
Abre Ajustes > Seguridad y mira Navegadores web: muestra todos los navegadores con sesión iniciada en tu cuenta, con su última actividad, su dirección IP y su ubicación.
Cómo solucionarlo
#Has sido tú
No tienes que hacer nada. Drime solo envía esta alerta para un navegador y un tipo de dispositivo que no ha visto antes en tu cuenta.
#No has sido tú o no lo tienes claro
Cambia tu contraseña de inmediato: consulta Cambiar tu contraseña. Al cambiarla, se cierran tus demás sesiones.
En Ajustes > Seguridad, en Navegadores web, vuelve a revisar la lista y usa Cerrar las demás sesiones si todavía aparece algún navegador que no reconoces. Consulta Ver y cerrar las sesiones de tus dispositivos.
Activa la autenticación de dos factores para que la contraseña sola ya no baste para iniciar sesión: consulta Activar la autenticación de dos factores.
¿Sigue sin funcionar?
Si ya no puedes iniciar sesión, o ves archivos que no has creado o elementos que se han compartido sin que lo hayas hecho tú, contacta con el soporte y describe lo que has notado.
¿Te ha resultado útil?