A file won't open or preview

What each preview message means when Drime can't show a file, the preview size limits, and other ways to open the file.

Updated October 21, 2026Web

When Drime can't show a file, the preview says why. Find the message you see below. You can upload any type of file to Drime, even one it can't preview.

#Can’t load this file type

Can’t load this file type, with This file type is unsupported here. underneath, means Drime can't preview this format.

The preview of a demo file in a format Drime can't display, with its message and the Download button

Click Download and open the file with an app on your computer. The button appears only when you're allowed to download the file: a share link can turn downloads off.
With Drime Desktop running on your computer, you can also open it directly in an app. See Open a file in a new tab, Quick view or an app on your computer.

The formats Drime previews are listed in File types you can preview in Drime. For photos, videos, audio and ebooks, see A file won't open or play.

#This file is too large to preview

This file is too large to preview. appears when a text or code file is over 20 MB, or an RTF file over 5 MB. Download the file to open it on your computer.

Other types have their own preview limits:

File type	Preview limit
Markdown	5 MB
Outlook messages (.msg)	80 MB
EPUB ebooks	500 MB: beyond that, This book is too large to open here.

#There was an issue previewing this file

There was an issue previewing this file means Drime couldn't read the content of a text, code or RTF file. Close the preview and open it again. If the message comes back, download the file.

#This preview couldn’t be loaded

This preview couldn’t be loaded., with A part of the app failed to load. Reloading usually fixes it., means part of the Drime app didn't load in your browser. Click Reload page.

#Preview unavailable

Preview unavailable on an image or a video means your browser can't decode it, for example a camera RAW format Drime doesn't support. Download the file to open it on your computer. See A file won't open or play.

#A Word, Excel or PowerPoint file doesn't open

Office files open in the Office editor inside Drime. If you see Could not load the document editor., or the document opens read-only, see Office document problems.

#Open the file another way

Right-click the file and choose Open in: Open in new tab opens the preview in a new tab, and for a PDF, Open in followed by your browser's name opens it in your browser's viewer. See Open a file in a new tab, Quick view or an app on your computer.

#Next steps

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