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Change your email address

Change the email address you use to sign in to Drime. Confirm with your password, then with a 6-digit code sent to the new address.

Updated Web

Your email address is the one you use to sign in, and where Drime sends your notifications. To change it, you confirm with your password, then with a code sent to the new address.

  1. At the top right, click your avatar, then Settings.

  2. Click Account, then go to Email address.

  3. Click Change email.

  4. In New email address, type the new address.

    The Change email form with the new address and current password fields
  5. In Current password, enter your password, then click Send verification code.

    The message A verification code has been sent to your new email. confirms it.

  6. Open the email at your new address and copy the 6-digit code.

  7. Back in Drime, enter the code under Verify your new email, then click Verify.

    The Verify your new email step with the 6-digit code field and the Verify button

The message Your email has been updated successfully. confirms the change. From now on, sign in with the new address.

#Your billing email stays the same

Your invoices are addressed to the Billing email of your billing details, when you filled one in, and card payments use it too. Changing your account email does not change it. To update it, go to Settings > Billing > Billing details, change Billing email, then click Save billing details. See Find and download your invoices.

#The code

The code is valid for 24 hours. Until you verify it, the panel shows Pending verification and your old address stays in use. To give up, click Cancel: Email change request cancelled. confirms it.

#If something goes wrong

Message

What to do

The password you entered is incorrect.

Enter the password of your Drime account. If you forgot it, reset it first.

The new email must be different from your current email.

Type the address you want to switch to.

This email address is already in use.

Another Drime account uses this address. Choose another one, or contact support if it is yours.

The verification code is incorrect.

Copy the 6-digit code again from the latest email.

This verification code has expired. Please request a new email change.

More than 24 hours have passed: start again from step 3.

If the email does not arrive, check your spam folder and that the new address is typed correctly.

#Next steps

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