Verify your signers' identity with a code

You can make your signers prove they are who you sent the document to: they type a 6-digit code before they see the document. The code goes to their email address or to their phone by SMS.

#Two ways to ask for a code

You can use both. The signer then confirms the email code first, then the SMS code.

#Ask one signer for an SMS code

1. In the Signers step, on the signer's card, turn on SMS verification (2FA).

2. Choose the country, then enter the signer's mobile number.

3. Continue the request as usual, then send it.

When the signer opens their link, they see Phone verification required. They click Send the code, type the code they receive by SMS, then click Verify.

#Ask every signer for an email code

1. Go to Tools > Sign, then click Preferences.

2. On the General tab, open Form preferences.

3. Turn on Require email verification (2FA), then click Save.

From then on, signers see Email verification required when they open their link. They click Send the code, type the code from the email, then click Verify. The document opens afterwards.

#The signing code of the advanced signature

If you chose Advanced signature in the Signature step, every signer confirms their signature with a one-time code at the moment they sign:

• the code goes by email. To send it by SMS instead, turn on Send the signing code by SMS on the signer's card and enter their mobile number;

• the signer clicks Send my signing code, then types the 6-digit code. The screen says it expires in 5 minutes;

• after 5 wrong codes, the signer must ask for a new one.

The advanced signature adds no check before the document opens, even when Require email verification (2FA) is on: the signer is identified once, by the signing code, when they sign.

#If it doesn't work

#Next steps

• Share a signing link yourself

• Sign a document you received

• Send a document for signature