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A video won't play

A video does not play, or plays without sound, in the Drime web app? Fix the audio, convert it in your browser, or download it to play it on your computer.

Updated Web
Demo video playing with a subtitle on screen and the Subtitles panel open: Add a subtitle track, Generate subtitles automatically and one English track, active

#Video formats

Format

What happens when you open it

MP4, MOV, M4V, WebM, MKV, OGG and OGV, 3GP

Plays right away in the Drime player, as long as your browser can decode the video's codec.

AVI, WMV, TS, M2TS, MTS, VOB and other video formats

Drime plays an MP4 copy made for the web: one prepared after the upload, or one converted in your browser when you open the video, with its progress shown.

A video whose codec your browser cannot decode

Drime shows This video uses a codec your browser can't decode (…). or This video can't be played in the browser. with Download, and Convert in this browser when the conversion can run in your browser.

Convert in this browser is not offered for very large files, nor on a share link page. Converting happens on your device and can take a few minutes. Otherwise, download the video and play it in a desktop player such as VLC.

#The video plays without sound

If you see the picture but hear nothing, the audio track probably uses a codec your browser can't play, often AC-3 or DTS in an MKV file. For MKV, AVI, WMV, TS, M2TS, MTS and VOB videos, Drime then shows Audio codec not supported (AC3), with the codec's name, or This audio track can't be played in the browser.

  • Click Fix audio: Drime keeps the picture and converts only the sound. The version with sound is kept, so the video then plays with sound every time, on any device.

  • Fix audio is offered for files up to 1.5 GB, and not on a share link page. Otherwise, download the video and play it in an app such as VLC.

Browsers play AAC, MP3, Opus, Vorbis, FLAC and PCM sound. A video that has no audio track at all shows no message.

Symptoms

  • The video does not start, or the player shows that the format cannot be played.

How to fix it

#Convert it in your browser

When your browser cannot play the video's format, Drime offers Convert in this browser. Click it: the conversion runs in your browser.

#Download it

If the conversion does not help, download the video and play it with a player on your computer. See Download files and folders.

#Try another browser

Browsers do not all support the same video formats. Open Drime in another recent browser and try again.

Still stuck?

If a common format such as MP4 does not play, contact support with the file's format, its size and the browser you use.

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