When a signer declines

A signer can refuse to sign your document, with or without a reason. One refusal stops the request for everyone. You can then invite that signer again with Resubmit.

#What happens when a signer declines

• You receive an email telling you the signer declined.

• In Tools > Sign, the signer shows Declined on the document. Their reason, if they wrote one, appears under their name, in quotes.

• The request is declined for everyone: the other signers can no longer sign it.

• The refusal is written to the audit trail, with its date.

A signer who has already signed cannot decline afterwards. To see what the signer sees, read Sign a document you received.

#Invite the signer again

If the signer changes their mind, or after you have fixed what they objected to:

1. In Tools > Sign, open the declined document.

2. Under the signer, click Resubmit.

   Invitation re-sent confirms it.

The signer then:

• receives a new invitation email, with a new link valid for 30 days. The previous link no longer works;

• starts from empty fields: what they had filled in before is cleared. Their email address and the fields assigned to them stay the same.

The request goes back to Pending, and the other signers can sign again.

#If it doesn't work

#Next steps

• Follow and download signed documents

• Set reminders and a deadline for a signature request

• Delete a signature request