My upload fails or is stuck

How to fix it

#Upload timed out, or Upload could not start

Click Retry on the file's row, or Retry all for every failed file. Large files upload in parts: only the missing parts are sent again.

#You have exhausted your allowed space of …

Your storage is full. See My storage is full.

#The workspace owner's storage is full. …

In a workspace that bills uploads to its owner, ask the owner to free up space or upgrade.

#The file size may not be greater than …

The file is over the maximum size. Split it or compress it before uploading.

#The upload stops near the end, on Finalizing in progress

The file has been sent and Drime is putting its parts together. On a large file this can take a while: wait, and keep the tab open.

#… exceeds maximum allowed size of …

The file is over the maximum file size and was not sent. See the upload limits.

#This file type is not allowed

This type of file cannot be uploaded. If you need to store it, contact support.

#Could not read any files from what you dropped.

Drime could not read the items you dropped. Use Upload > Upload files or Upload folder instead.

#Backup folders are read-only. Changes can only be made on your local device.

You are in a computer backup: files reach it only from that computer. Upload to another folder.

#Some files were not uploaded, without an error

They probably have the same name as files already in the folder. If you once chose Skip file with Apply to all duplicated files, Drime keeps skipping them in this browser. Click Ask me next time on the message that lists them, or change Duplicate files in Settings > General. See When a file with the same name exists.

#The page was refreshed or the browser closed

Upload the same file again from the same browser within 6 days: only the missing parts are sent.

#You want to stop an upload or remove a failed one

A failed upload leaves no file in your Drive, and the space held for it is freed: there is nothing to cancel. Click Clear on its row to remove it from the list.

• To stop one file while it uploads, click the X on its row. Files waiting in the queue can't be stopped one by one.

• Cancel all stops every file that is uploading or waiting, after Cancel all uploads?. It doesn't remove the failed rows: clear them one by one, or close the upload panel with its X once nothing is uploading anymore.

In Drime Desktop, open the Transfer Manager: each row has Retry, Cancel and Clear, and the Clear menu has Clear failed. In the mobile app, open Transfers from your avatar: the X on a failed row removes it, and the ⋮ menu has Retry failed and Cancel all.