Delete your Drime account

Deleting your account permanently removes it with all its data: your files and folders, including those you shared, and your active subscriptions. The deletion is immediate. There is no grace period and no way to recover the account afterwards. Drime keeps some data only as long as its legal, regulatory and contractual obligations require (see the privacy policy).

If you only want to stop paying, you do not need to delete your account: see Cancel your subscription.

#Keep a copy of your data first

• Your files: download them from your Drive. Several files or a folder download as a ZIP file. See Download files and folders.

• Your Vault: download its files from the Vault itself, where they are decrypted in your browser.

• Your other personal data: email contact@drime.cloud with an access or portability request. Drime answers within 30 days. See Your data and GDPR.

Do this before you delete the account: afterwards, nothing can be recovered.

#Delete your account on the web

1. At the top right, click your avatar, then Settings.

2. Click Security, then scroll down to Delete Account.

3. Click Delete account.

4. In the Delete your account dialog, enter your password in Confirm your password.

   If two-factor authentication is on, also enter the 6-digit code from your authenticator app in Two-factor authentication code. A recovery code also works there.

   

5. Click Delete my account.

Your account is deleted right away, and you are removed from the workspaces you belong to.

#Delete your account in the mobile app

In the Drime app on your phone, go to Settings > About, then tap Delete account.

#If it doesn't work

#Next steps

• Your data and GDPR

• Cancel your subscription

• Contact Drime support