My payment failed

When Drime cannot charge your card or your PayPal account for a subscription renewal, it tells you by email and in Drime itself.

#The email you get

The subject is Payment for Drime subscription failed. The email says:

We could not charge your specified payment method for (your plan). We will retry it one more time, after which time your subscription on Drime will be cancelled and you will lose associated benefits.

The same message appears in your notifications in Drime. View subscription opens your billing settings.

#Fix it before your plan is cancelled

Update your payment method so the next attempt goes through.

1. At the top right, click your avatar, then Settings > Billing.

2. Under Payment method, click Change.

   If you pay with PayPal, click Manage on PayPal instead, and change the funding source of your subscription on the PayPal website.

   

3. Enter the new card details, then click Change.

   Payment method changed successfully! confirms the change.

See Payment methods and updating your card.

#If your subscription was cancelled

Once your subscription is cancelled, your account goes back to the free plan. If your files take more space than the free plan allows, uploads stop until you free up space, but your files stay where they are and nothing is deleted. See What happens if I go over my storage or my plan ends.

To get your plan back, subscribe again. See Upgrade or change your plan.

#If it doesn't work

#Next steps

• Payment methods and updating your card

• What happens if I go over my storage or my plan ends

• Find and download your invoices