I can't sign in

Your password, verification code or two-factor code does not work, or sign-in is blocked? Find the cause from the message and get back into your account.

Updated October 22, 2026Web

Start with three checks: the email address on the first step is the one you signed up with; caps lock and the keyboard language are right; and, if you use two-factor authentication, the time on your phone is correct. If you forgot your password, click Forgot password? on the password step. After 5 failed attempts within a minute, sign-in is paused: wait for the time shown, then try again. Otherwise, find the message you see below.

Sign-in, second step: Welcome back with the email filled in, an empty password field and Sign in with a passkey

Symptoms

Invalid email or password. or These credentials do not match our records.
Too many login attempts. Please try again in … seconds.
Your two-factor code is refused.
This password reset token is invalid. or We can't find a user with that e-mail address. when you reset your password.
You are signed out with You were signed out because your session expired. Please sign in again.

Checks

Check the email address on the first step: is it the one you signed up with?
Check the keyboard: caps lock, keyboard language.
If you use two-factor authentication, check the time of your phone: authenticator codes depend on it.

How to fix it

#Wrong password

Click Forgot password? on the password step: see Reset a forgotten password.

#Too many attempts

After 5 failed attempts within a minute, sign-in is paused. Wait for the time shown, then try again.

#Two-factor code refused

Enter a fresh code from your authenticator app. If you don't have your phone, click Use a recovery code instead and enter one of your recovery codes. If you lost both, see I lost access to my two-factor codes.

#This password reset token is invalid.

The reset link is more than 60 minutes old, or it was already used. Ask for a new one with Forgot password?.

#We can't find a user with that e-mail address.

No account uses this address. Check it for a typo, or try another address you may have signed up with.

On the password step, click Sign in with a passkey. If two-factor authentication is on, Drime still asks for your code after the passkey.

#Email not verified yet

If Drime asks for a code sent by email, see I didn't receive my verification code.

#This user is banned.

The account is suspended: contact support.

Still stuck?

If you lost access to your two-factor codes and your recovery codes (see I lost access to my two-factor codes), or you still cannot sign in, write to contact@drime.cloud from your account's email address.

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