Troubleshooting

Fix upload, download, sync, sign-in and access problems.

Error messages and what to doWhat Drime error messages mean, from Unauthenticated. to Server Error, and what to do for each: session expired, not allowed, too many attempts, links.
Drime seems down or very slowDrime does not load, shows a maintenance page or is very slow? Check the status page and announcements, then what to try when only you are affected.
My upload fails or is stuckAn upload stops, fails or never finishes in the Drime web app? Check these points in order, then fix the cause from the error message.
My uploads are slowWhy an upload to Drime is slow or stays on Finalizing in progress, what Drime does on its own when the network drops, and what you can do to speed it up.
My download fails or the ZIP is incompleteA file or folder download fails, or the ZIP archive does not finish? What to check and how to download your files another way.
My storage is fullDrime refuses your uploads because your storage is full, or your usage looks higher than your files? Where the space goes and how to free it.
A file won't open or previewWhat each preview message means when Drime can't show a file, the preview size limits, and other ways to open the file.
Office document problems: read-only, changes missing, won't loadWhy a Word, Excel or PowerPoint file opens read-only, when your changes reach Drime, and what to do when the editor won't load.
I can't sign inYour password, verification code or two-factor code does not work, or sign-in is blocked? Find the cause from the message and get back into your account.
A shared link doesn't workSomeone cannot open, unlock or download your Drime share link? Check the link's settings and find the cause from the message they see.
My files are missingFiles disappeared from your Drive, your computer or a shared folder? Where they usually are, from the Trash to another workspace, and how to get them back.
My files don't download to my computerFiles show in your Drime folder but won't open offline, or never appear on your computer? Online-only files, folder selection and sync errors explained.
A video won't playA video does not play in the Drime web app? Convert it in your browser, check the format, or download it to play it on your computer.