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My files are missing

Files disappeared from your Drive, your computer or a shared folder? Where they usually are, from the Trash to another workspace, and how to get them back.

Updated WebWindows
Drime trash with four deleted demo files, a Drive and a Backups tab, and the Empty trash button

Checks

  1. Search for it: type a word of its name in Search files and folders. See Find files with search. Search does not cover your computer backups: for those, click Backups in the rail and browse the computer.

  2. Look in the Trash: in the sidebar, click Trash. Deleted items stay there for 30 days. Use the Deleted by filter to see who deleted it. Files deleted from a computer backup are in the Backups tab of the Trash, with Restore to…. See Restore deleted files from the Trash.

  3. Check the space you are in: the workspace switcher at the bottom of the side panel. The file may be in another workspace or in your personal space.

  4. Look at the folder's activity: a moved or renamed item shows in the activity. See See a file's details and activity.

How to fix it

#It was shared with you and is gone

The owner may have stopped sharing it, or removed your access. It no longer appears in Shared. If you removed it from your own list with Leave folder or Remove file, ask the owner to share it with you again: see Find files shared with you and leave a share.

#It disappeared after Ctrl + X

In Drime, Ctrl + X does not cut: it moves the selection to the Trash. Restore it from the Trash.

#It belonged to a member who left a workspace

When a member leaves or is removed, the files they created in the workspace are transferred to the workspace owner.

#It is missing on your computer only

With Drime Desktop, the folder may be unchecked in Drive folder selection: it stays in Drime but is not on this computer. See Choose which folders sync to your computer.

Still stuck?

If you cannot find the file anywhere, contact support with its name, the folder it was in and when you last saw it.

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