Recognize a fake Drime email

Drime sends its emails from two addresses: no-reply@drime.cloud and contact@drime.cloud. An email that claims to come from Drime but is sent from another address may be phishing: an attempt to get your password or other information.

#Check the sender

Look at the full address of the sender, not only the name shown. It should be no-reply@drime.cloud or contact@drime.cloud.

Be careful with an address on a domain that only looks like drime.cloud, with a letter changed or a word added.

#Check where links lead

Before you click a link in an email, check where it goes: on a computer, hover over it to see the address.

The safest way is not to use the link at all: open Drime yourself by typing app.drime.cloud in your browser, then look for the information there. If a page asks you to sign in, check that the address bar shows app.drime.cloud before you type your password.

#Emails Drime really sends

• An alert when your account is signed in from a new device. You cannot turn it off. See I got a new sign-in alert.

• The notifications you chose, for example when a file is shared with you, when you are invited to a workspace or when a signature is requested. See Choose your notifications.

• The replies to your support requests.

#If an email asks for your password, a code or a payment

Don't answer it and don't use its links. Open Drime yourself at app.drime.cloud and check there whether anything is needed. If you have a doubt, contact Drime support and describe the email.

#If you clicked or typed your password

1. Change your Drime password at once.

   If you can no longer sign in, see Reset a forgotten password.

2. Sign out the sessions you don't recognise.

   See See and sign out your sessions and devices.

3. Turn on two-factor authentication.

   See Turn on two-factor authentication.

For the complete checklist, see I think someone else is using my account.

#Report it

• A suspicious email: contact Drime support, or write to contact@drime.cloud.

• A Drime shared link used for phishing: open the link page, click Report a problem and choose Spam, fraud or phishing. See Report an abusive link or content.

#Next steps

• I got a new sign-in alert

• I think someone else is using my account