Cancel your subscription

Cancelling stops the automatic renewal of your plan. You keep everything your plan includes until the end of the period you have already paid. After that date, your account returns to the free plan. Your files are not deleted.

1. At the top right, click your avatar, then Settings > Billing.

2. In Plan, click Cancel plan.

3. Choose a reason, then click Next.

   Drime asks what made you decide, then shows an answer to your reason. To skip these questions, click Continue cancellation: it goes straight to the last screen.

   

4. On Sure you want to cancel?, click Continue cancellation.

   This last screen shows what changes when the plan ends.

   

Your plan then shows Ends on with the end date. To keep your plan instead, click Keep my plan at any step.

#Changed your mind?

Until the end date, you can undo the cancellation: in Settings > Billing, click Renew plan. Drime confirms it: This plan will no longer be canceled. It will renew on and the date.

#What happens when the plan ends

Your account moves to the free plan and its storage. If your files take more space than the free plan holds:

• uploads stop until you free up space, with the message You have exhausted your allowed space of … Delete some files or upgrade your plan.;

• your files stay where they are, and nothing is deleted.

The Trash and the earlier versions of your files count toward your storage too: emptying the Trash and removing old versions frees space. See Check and free up storage space.

The last screen of the cancellation shows how much storage you would have and whether you would be over the limit. See Drime plans compared.

#If it doesn't work

#You don't see Cancel plan

#Refunds

There is no refund action in the app. When you subscribe, the checkout states: Previous payments will not be refunded upon cancellation unless required by law. For a refund request, email contact@drime.cloud.

If you subscribed as a consumer, Drime's terms of sale give you the right to cancel your subscription and obtain a refund within 14 days. The refund is then made within 14 days of your withdrawal. To use this right, email contact@drime.cloud.

#Next steps

• Refunds

• Check and free up storage space

• Delete your Drime account