A signer cannot sign or did not receive the request

How to fix it

#The signer did not receive the email

Ask the signer to look in their spam folder. Then click Remind next to them: Reminder sent confirms a new email.

You can also copy their link with Link next to their name, and send it yourself. See Share a signing link yourself.

#The link says it has expired

This signing link has expired means the deadline has passed. Send the document again in a new request, with a later deadline or none. See Set reminders and a deadline for a signature request.

#It is not the signer's turn

It is not your turn to sign yet. means an earlier signer in the signing order has not signed. Remind the current signer. See Choose the order in which people sign.

#The verification code does not arrive or does not work

The signer clicks Didn't get the code? Try again to get a new one. Invalid signing code. means a typo; Too many attempts. Request a new signing code. means 5 wrong codes: they ask for a new code. See Verify your signers' identity with a code.

#The link asks for a password

The sender has protected this signing link with a password. Send the signer the password you set, separately from the link. To remove or change it, see Share a signing link yourself.

#The signer declined by mistake

Click Resubmit under the signer: they receive a new invitation and can sign. See When a signer declines.

#The signer says they already signed

You have already signed this document. confirms their signature is recorded. The request stays Pending until every signer has signed.