Skip to content
Help Center

Categories

Search the Help CenterCtrl K
drime.cloud
On this page

Sign in to Drime

Sign in to Drime with your email and password or a passkey, enter your two-factor code if you use one, and what to do when sign-in is blocked.

Updated Web

You sign in with your email address, then your password or a passkey.

#Sign in

  1. Open https://app.drime.cloud, or click Log in on drime.cloud.

  2. Under Welcome to Drime, enter your email address and click Continue.

    The Welcome to Drime step with a demo email address typed, before Continue

  3. Under Welcome back, enter your password and click Continue.

    The Welcome back step with the email address filled in, the password field and Sign in with a passkey

  4. If you turned on two-factor authentication, enter your code.

    Use the code from your authenticator app. Without your phone, click Use a recovery code instead and enter one of your recovery codes.

    The authentication code step after the password, the field empty

Drime remembers you on this device: there is no box to tick.

After you sign in, Drime may offer Sign in faster next time: Add a passkey sets one up, Not now skips it.

#With a passkey

On the Welcome back step, click Sign in with a passkey and confirm with your device, for example with Face ID, Touch ID or Windows Hello. If two-factor authentication is on, Drime still asks for your code after the passkey. See Passkeys.

#On your other devices

Drime Desktop and the mobile app use the same account. See Sign in to and out of Drime Desktop and Install and update the Drime mobile app.

#If you cannot sign in

Message

What to do

Invalid email or password. or These credentials do not match our records.

Check the email address and the password. If you forgot your password, click Forgot password?: see Reset a forgotten password.

Too many login attempts. Please try again in … seconds.

After 5 failed attempts within a minute, sign-in is paused. Wait for the time shown, then try again.

You were signed out because your session expired. Please sign in again.

Sign in again.

This user is banned.

The account is suspended. Contact support.

More cases: I can't sign in.

#New sign-in alerts

When your account is used from a new browser or system, Drime sends you an email: New sign-in to your … account. If it was not you, change your password right away and review your sessions: see I got a new sign-in alert.

Was this helpful?

Contact support

Related articles